German speaking Customer Support Specialist - Digital Advertising

Job description

Ready to elevate your career and join a fast-growing team in the digital world? Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere! Purpose of the role: As a member of the TP, you will be working to support live providers in Local Services Ads by Google. You will become a digital expert on requirements and support, providing expert support and guidance to live providers, becoming a trusted advisor on digital advertising strategies and contributing significantly to their business success. Responsibilities: - Lead verification operations, ensuring rigorous validation of licenses, insurance, and business credentials. - Provide expert-level support and manage complex escalations with precision and professionalism. - Ensure strict content compliance through proactive monitoring and resolution. - Analyze provider performance, drive strategic improvements, and contribute to retention initiatives. - Oversee onboarding processes, ensuring seamless transitions and full compliance. - Serve as a regional authority on verification standards and onboarding protocols. - Take initiative in...