Technical Application Support Specialist

Job description

Technical Application Support Specialist As a Technical Application Support Specialist reporting to the Senior Manager – Project Manager of Nasdaq Trade Surveillance team, you'll play a critical role in supporting the delivery and reliability of Nasdaq's trade surveillance and market data technology for clients across global markets. You'll thrive in this position if you're a self-starter who enjoys solving complex technical problems, communicating across teams, and taking full ownership of issues from diagnosis through to resolution — all in a fast-paced, high-impact environment. What You’ll Do: Monitor systems for software errors, failures, and capacity issues; troubleshoot and escalate as needed to ensure continuous operational performance. Resolve market data and private data connectivity issues of increasing complexity, working closely with clients, exchanges, and market centers. Manage exchange feed integrations and lead projects to implement or upgrade trading systems, including handling client change requests. Partner with business analysts and internal teams to develop and deliver efficient, scalable solutions for reported issues. Engage directly with internal stakeholders...