Front Office Manager - EVEN Midtown East

Job description

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.A little taste of your day-to-day: Every day is different, but you’ll mostly be:● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes● Engaging with guests to build personal relationships and remedy any complaints● Conducting regular front office inspections to ensure we’re making the right first impression ● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk● Training team members on PBX procedures and taking the lead during an emergency or crisis● Reporting into the General Manager you’ll manage a team of front desk employees across several specialisms. What We need from you: ● 3 years of Front Office/Guest Service Management experience ● Must speak fluent English ● Other languages preferred What you can expect from us: We give our people everything they need to succeed. From a competitive...