Senior Technical Account Manager

Job description

Your mission deskbird is seeking a Senior Technical Account Manager with a deep Solutions Engineering background to spearhead the technical success of our global enterprise partners. Currently, this role is a "player-coach" hybrid. You will act as the ultimate technical safety net for our platform, spending approximately 50% of your time on deep-dive bug triaging and L3 escalations, with the remaining 50% focused on technical architecture, pre-sales discovery, and strategic growth. As we scale the team, your focus will shift toward long-term strategy, but your initial impact will be defined by your ability to resolve complex technical friction and stabilize our most critical enterprise integrations. In this role you will: 1. Technical Forensic Work & L3 Escalation (50% Focus) 2. Enterprise Solutions Architecture 3. Strategic Pre-Sales & Enablement What you need to be successful - Act as the ultimate technical authority for escalations from Support, Success, and Sales. - Thoroughly investigate, debug, and resolve high-level integration and product issues. - When a fix requires a code change, you will lead the handoff to our Engineering teams, providing clear technical evidence and r...