Customer Quality Engineer II

Job description

You want to love what you do and love where you work. Gentex gives you the best of both worlds. A global technology company headquartered in Zeeland, Michigan, Gentex is an 8-time winner of the Top Workplaces in Michigan. POSITION OVERVIEW: To be the point of contact with our customers regarding quality-related matters and to help ensure our products meet our customers’ expectations. This position will work onsite at the Global Headquarters in Zeeland, MI. WHAT YOU’LL DO: - Utilize technical expertise to work with problem resolution teams, offer customer perspective, and communicate with the customer when quality issues arise. - Communicate customer expectations to the appropriate Gentex teams (lab/production/design). - Provide pulse of assigned customer(s) back to the organization. - Support risk management during product development utilizing risk identification methods and Gentex’s Milestone process. - Prepare and submit the required quality documentation to the customer for new product launches and post-launch changes. - Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer expectations. - Maintain a high level of awareness...