Customer Experience Coordinator

Job description

Company Description Salary: $60,000–$70,000 (based on experience): Schedule: Monday to Friday | 8:00 AM – 5:00 PM At Techo-Bloc, we move fast, solve problems, and deliver a level of service that stands out. With 900+ employees, 9 manufacturing facilities, and 20+ locations across North America, our growth is driven by people who keep operations running smoothly every day. This is not an admin role. You’re at the center of the action — connecting clients, internal teams, and field staff. If you like fast-paced environments, juggling priorities, and finding practical solutions, you’ll fit right in. Job Description: What You’ll Do: You’ll be the main coordination point between clients, internal teams, and field service staff. - Support & Coordination - Respond to client requests and manage support cases (warranty and non-warranty) - Coordinate with Sales, Customer Service, and Finance to resolve issues - Manage end-to-end complaint resolution - Field Team Support - Schedule field technicians for on-site visits and installations - Coordinate timelines with internal teams and sales reps - Approve timesheets and manage basic field inventory A Day in the Life: You’ll split your time betwe...