Head of Customer Operations

Job description

What you'll do The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams: Core Customer Operations, AML Operations (including KYB), and Pension Operations. You will ensure these critical functions operate with accuracy, efficiency, and compliance, while building the operational capability to support Moneybox’s long-term growth. The role combines strategic operational leadership with a strong commitment to customer focus, ensuring that every process, policy, and decision supports outstanding experiences and outcomes. You will design and execute a future-proof operating model that delivers exceptional customer value, supports rapid growth, and ensures operational excellence. This includes making tactical resource allocation decisions, driving process efficiency and automation, maintaining strong regulatory compliance, and fostering a high-performance, customer-centric culture. Moneybox is entering a pivotal stage of operational transformation, and this is a unique opportunity to define how we serve customers at scale, building the foundations for long-term success. Specifically, you will: - Lead and Deve...