Manager, NA Sales Development

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Amex GBT is building a phone-first outbound culture in our mid-market segment rooted in real conversations, critical thinking, and a fundamentally different approach to how sales development teams create pipeline. We're seeking a coaching-first leader who believes the best way to build a high-performing team is to be in the work alongside them—coaching in real time, modeling excellence, and creating an environment where every prospect conversation is a strategic opportunity to learn, connect, and advance. This role is the face of Amex GBT's mid-market sales development organization. You will set the tone, drive the culture, and be the standard your team measures themselves against. You'll lead from the trenches, not from behind a desk, with your calendar protected for coaching, strategy, and the work that directly drives pipeline and performance. WHAT YOU'LL DO: - Coach in Real Time: Listen to calls, sit with rep...