Technical Support Analyst

Job description

New York, New York Job Description: We are seeking a skilled and dedicated IT Technical Support Analyst to join our NY office team. The ideal candidate will respond to, investigate and resolve software and hardware problems of computer users by performing the following duties. They will work with the Service Desk and other IT technical support analysts in local offices to ensure requests are handled according to IT and firm standards. Record all requests in the firm’s ticketing system and provide other status/information as requested by office and IT management. Key Responsibilities (Other duties may be assigned as needed based on firm and technology changes.) Assist primarily with all technical support activities for the New York, Miami and Palm Beach offices. May be asked to assist with technical support for other regional offices as needed. Provide timely and effective technical support to office staff, resolving hardware, software, and network issues. Install, configure, and maintain computer hardware, printers, and other peripheral devices. Perform regular maintenance on hardware, ensuring all systems operate efficiently and effectively. Troubleshoot and resolve any hardware-r...