Field Service Technician II - Minneapolis, MN

Job description

POSITION SUMMARY: Perform service support activities, troubleshoot and repair single and three-phase uninterruptible power supplies and peripherals to internal and external customers for the Service Center Division. Schedule technical sales or service support for customers including emergency service calls. ESSENTIAL FUNCTIONS: - Perform on-site customer service of power quality products including start-up service, preventative and remedial maintenance field modification, and testing. - Provide technical support to internal and external customers, including third-party service organizations and end users. - Inspect, test, and document failed products, components, and systems, prior to their return to the factory to determine defects and/or operational status. - Schedule and provide emergency technical support and field service on an on-call basis. - Work with other MEPPI departments to determine product solutions for improved performance and protection. - Attend daily project meetings as required. - Identify, evaluate, and repair routine product failures. Identify and escalate non routine product failures to Supervisor. - Recommend service product offerings to customers based on cu...