Support Specialist

Job description

Job Description PRIMARY DUTIES AND RESPONSIBILITIES: Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services . Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities . Determines customer needs, researches and provides solutions, coordinating with other team members as needed . Ensures ongoing customer satisfaction and continuing strong customer relationships . Supports quality management system and other compliance requirements. EDUCATION: High School diploma or equivalent combination of education and experience required . Associates degree, Bachelor's degree or equivalent preferred. REQUIRED SKILLS AND ABILITIES: High quality customer facing interpersonal skills, with experience working with customers a...