IT Service Desk Manager

Job description

Overview Kemin is seeking an IT Service Desk Manager to join our team in Des Moines, Iowa. This individual will play a strategic role in leading the service desk team, enhancing service delivery, and driving continuous improvement initiatives. In this role, you will oversee the day-to-day operations of one of our regional help desk teams, ensuring the efficient and effective resolution of technical issues while delivering a high level of service to our internal users. You will lead and develop a team of help desk technicians, maintain service levels, and identify opportunities to continuously improve our support operations. It is required this role sits at our Worldwide Headquarters in Des Moines, Iowa. Join the Kemin Team and Transform Lives! We are a privately held, family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people, pets, and the planet. We create solutions that strengthen health and wellbeing, provide nutrition and immune support for pets and production animals, safeguard the planet’s natural resources, and protect the global food supply chain for generations to come. We supply over 500 special...