Customer Implementation Technician

Job description

Join Z Software as a Customer Implementation Technician and play a key role in our customer onboarding and product implementations. This is a permanent full-time opportunity based in our Sydney office, Surry Hills. Role Purpose: As the Customer Implementation Technician (Implementation Technician) at Z Software, you are responsible for delivering a smooth, well-coordinated onboarding experience for new pharmacy customers. Working under the direction of the Implementation Team Lead, you support the end-to-end onboarding journey - from planning and readiness through to installation coordination, configuration, data migration, training, go-live and handover to BAU support. This role focuses on clear communication, strong pharmacy workflow awareness, practical technical support, accurate documentation and timely escalation to ensure consistent implementation and onboarding outcomes and confident product adoption. Key Responsibilities: Onboarding Planning & Installation Readiness - Coordinate onboarding schedules, customer communications, internal activities and remote or onsite installation planning, confirming prerequisites, risks, access and readiness while keeping stakeholders infor...