Customer Journey Expert - Wholesale Trade Financial Services - Data & Finance
ING · Amsterdam, North Holland, THE NETHERLANDS
Customer Journey Expert – Trade Finance Data Trade Financial Services (TFS) is a core business within ING Wholesale Banking, providing products such as Lette...
Job description
Customer Journey Expert – Trade Finance Data Trade Financial Services (TFS) is a core business within ING Wholesale Banking, providing products such as Letters of Credit, Bank Guarantees and Collections for corporate clients worldwide. To accelerate our digital ambitions, we are strengthening our data capabilities and improving the accuracy, quality and usability of Trade Finance data across the bank. As a Customer Journey Expert in the Data Liberators squad , you will play a key role in shaping and delivering high‑quality Trade Finance & Working Capital data for global stakeholders, enabling smarter decisions and operational excellence across ING. Your Role: - Focus on the accounting logic, financial flows and data analysis of Trade Finance products. - Work hands‑on with SAP BO, Power BI and Oracle to analyse data, detect inconsistencies, perform validations and translate insights into meaningful actions. - Refine and translate business and data requirements into clear specifications for engineering teams. - Support end‑to‑end delivery, including requirement definition, refinement, testing and user adoption. - Prepare and lead User Acceptance Testing (UAT) , ensuring the accuracy...