Senior Operations Manager

Job description

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans , we embrace a Limitless Entrepreneurial Spirit , and we approach every challenge with a Determined and Relentless Mindset . If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team. Role Overview: Responsible for operations of the Warehouse and its employees. Responsible for keeping current warehouse practices best in class through use of technology, process improvement, innovation, and employee ownership and empowerment. Senior Operation Managers shape the Fanatics customer experience through program and employee development, feedback, recognition, and training. This is a leader that drives customer service skill development, productivity metrics, and employee engagement. This leader must develop strong working relationship with fulfillment and manufacturing partners in all locations. This leader must be able to implement and dr...