Customer Service Representative

Job description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's Customized Polymer , Sustainable Fiber , Durable Metal , and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. OUR VISION: Being the customer service company in the world. OUR PURPOSE: Creating packaging solutions for life’s essentials. Job Requisition #: 034247 Customer Service Representative (Open) Job Description: ROLE OVERVIEW : Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works mostly independently. Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures. May also be assigned to more complex and/or important produ...