Customer Account Representative 1

Job description

Customer Account Representative 1 Department: Finance and Bus Resources (FIN) Employment Type: Full Time: Location: San Antonio: Reporting To: Tracie Flores- Sparrow: Description: The Customer Account Representative 1 handles collections of company customer accounts in their assigned portfolio, account reconciliations, and provides external customers and internal business partners with any information needed to process payment for invoices in a customer service oriented manner. This position works under general supervision and performs functions related to all areas of credit and collections, including, but not limited to, cash applications, reference checking, credit investigations, and collections. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions: - Monitors assigned account portfolios, contacts customers for payment information on past due invoices, and documents all collection efforts - Resolves billing and customer credit issues and investig...