Sr. Benefits Account Consultant

Job description

Company: Marsh McLennan Agency Description: JOB TITLE: Senior Benefits Account Consultant JOB TYPE: FLSA Exempt: ESSENTIAL DUTIES & RESPONSIBILITIES: Teamwork Oversees and manages MMA resources in the delivery of benchmark service to clients. Generally, this position is a very experienced individual contributor who manages 4-5 very complex accounts. This position is matrixed to a specific Producer or Producers under whose book of business the Sr. Account Consultant is fully responsible and accountable for the total management of specific clients and/or is the primary resource to specific account managers on others. Customer Service: - Responsible for all strategies and actions leading to overall customer satisfaction and ongoing client retention. - Oversee and manage and execute the delivery of client calendar/timeline milestones, typically with matrixed support by Account Management Team members. - Regular meetings and other communication with appropriate client contacts to assess, maintain, and improve customer satisfaction. - Monitor and manage the quality of service delivered to the client by MMA team members and carriers/vendors. - Monitor, manage, and facilitate the resolutio...