Support Centre Analyst

Job description

We're looking for a Support Centre Analyst to join our Support Operations Team based from the Next Head Office in Leicestershire! The Role: Please note: this role is full time office based Working Hours: Monday: OFF Tuesday: 10:00-18:00 Wednesday: 10:00-18:00: Thursday: 10:00-18:00: Friday: 10:15-18:00: Saturday: 9:00-17:00: Sunday: OFF: The Support Operations department is the backbone supporting all colleagues and driving our systems forward. As a Support Centre Analyst based at our fast-paced Leicestershire Head Office, you will be the vital first line of technical support for hardware and software issues across our entire business. Your role is crucial in ensuring our teams across Head Office, Warehouses and Online stay connected and fully operational. Whether handling a query from a store manager or escalating a complex technical issue, the difference you make directly keeps NEXT moving during a period of massive business change. To help you thrive, NEXT offers an encouraging environment where you will receive the training needed to master our systems, learn to evolve, and actively progress your career. What You’ll Take On: - Act as the primary point of contact for technical s...