Manager, Renewal Accounts

Job description

Rapid7 is a hybrid work environment. We are evaluating candidates in the Boston area who are eager to lead a team three (3) days in-office, and two (2) days remote. A commuter subsidy is provided. About the role: We are seeking a strategic and execution-focused Manager, Renewal Accounts to lead a team of Renewal Account Managers across multiple experience levels, including Associate RAMs, RAMs, Senior RAMs, and Team Leads. This leader is accountable for renewal performance, forecast accuracy, team development, and consistent execution of Rapid7’s renewal motion. This role blends people leadership, commercial accountability, and operational rigor, ensuring the team delivers predictable retention outcomes while providing a high-quality customer renewal experience. Impact: The Manager, Renewal Accounts plays a critical role in Rapid7’s recurring revenue strategy by: Owning retention performance and renewal execution across their assigned segment Driving forecast accuracy, inspection discipline, and on-time deal closure Developing and scaling Renewal Account Managers into confident commercial owners Partnering cross-functionally to ensure alignment across Sales, Customer Success, Chann...