Eligibility Senior Analyst - Express Scripts - Hybrid

Job description

The Eligibility Senior Analyst is responsible for handling daily operational issue resolution, special projects and administrative operational support for the Client Service Team and Account Management Operations. Position requires account and operational knowledge in order to identify route cause, resolve issues, identify trends, and ensure client satisfaction. Essential Functions: · Provide business support to clients and account management to ensure satisfaction with issue resolution. · Consults with Account Management, leadership, and other ESI areas to provide analysis and direction on prioritizing and resolving client issues, with minimal client interaction. · Responsible for handling daily routine issue analysis, work assignments, and other administrative support. · May facilitate activities with other areas to oversee delivery of client’s needs. · Participate in process improvement activates and share ideas for enhancing processes. · With a focus on quality and timeliness, maintain ownership for assigned work queue. · Meet all service standards to ensure client satisfaction. · Handle routine work stream assignments along with, but not limited to, member and file research, a...