Assistant Supervisor

Job description

Assists the Practice Floor Supervisor in ensuring operational efficiencies of the OAM scheduling areas, including direct supervision of the Patient Service Specialists, Scheduling Operations Specialists, and Patient Appointment Services Specialists, and/or other positions as assigned. Supervision of staff may be on-site and/or remote, local or national. The individual must apply professional supervisory expertise, exercising initiative and proficient organizational skills to perform a variety of duties in support of patients, physicians, employees, referring providers, outside organizations, and the institution. Works closely with the Practice Floor Supervisor to ensure optimal utilization of personnel. Responsible daily for patient flow on the floor, supervision and management of unfilled appointments and standby patients. Actively involved with recruiting, hiring, orientation, and training of work unit employees, on-site and remote, local or national. Performs quality review and resolution of scheduling errors, submits template changes, and addresses performance issues as needed. Ensures the best possible itinerary for the patient. Demonstrates the ability to interpret and commun...