Technology Support Analyst

Job description

Thinktank is one of Australia’s largest and fastest‑growing residential and commercial property non‑bank lenders. We’re known for doing things differently — putting People First, Always , working as one team, and doing what’s right. We’re looking for a Technology Support Analyst to act as the internal escalation point and technical authority for IT support services delivered via our Managed Service Provider (MSP). The Role: Reporting to the Head of Cyber Security , you’ll ensure the quality, stability and security of Thinktank’s end‑user technology environment. You’ll oversee MSP performance, resolve complex technical issues, govern identity and endpoint environments, and work closely with Cyber Security, Infrastructure and business stakeholders to continuously improve service delivery. This is a hands‑on role for someone who enjoys ownership, problem‑solving and constructively challenging vendors to get the best outcomes. Key Responsibilities: - Act as the escalation point for complex IT support issues - Monitor MSP performance, ticket quality and SLA adherence - Govern identity and access across Okta, AD and Entra ID - Ensure endpoint configurations meet security and compliance s...