Control Tower AI Lead

Job description

We are seeking a highly skilled and visionary AI Engineer/Lead. This position is pivotal to the Control Tower and Field Quality organization, driving the development, validation, and evolution of AI/ML tools that support warranty analytics, customer feedback, and quality improvement initiatives. The ideal candidate will possess deep expertise in Control Tower processes, warranty lifecycle management, and advanced data modeling using Palantir Foundry tools. Key Responsibilities: - Lead the modeling, creation, enhancement, and validation of AI/ML applications for Field Quality and Control Tower initiatives - Collaborate cross-functionally with engineering, warranty, and customer experience teams to align AI tools with business needs - Drive the evolution of the AI roadmap for Quality, identifying opportunities for innovation and scalability - Translate complex warranty and customer feedback data into actionable insights using Palantir tools such as My Customer Voice, Quiver, and Complex Foundry Analysis - Ensure robust testing and validation of AI/ML models to meet performance, accuracy, and reliability standards - Support continuous improvement of existing AI applications through it...