Digital Adoption Manager – Practice Solutions Team

Job description

Position Summary The Digital Adoption Content Manager supports the firm’s digital adoption initiatives by implementing scalable digital learning strategies and creating engaging training content. This role focuses on enabling lawyers and business professionals to confidently use the firm’s technology platforms through innovative, user-centric communication, training solutions and materials, adoption tools, and intranet-based enablement. Communication: Develop strategic communication campaigns that build awareness, foster engagement, and reinforce the value of digital tools. Develop and maintain communication plans to keep stakeholders informed of adoption progress, challenges and success stories. Training & Onboarding: - Design and develop digital training materials, including e-learning modules, quick reference guides, videos, and interactive tutorials. - Support effective user onboarding: Develop pathways to help individuals and teams quickly begin using new technologies and experience immediate value. - Support the implementation of scalable training programs for new technology rollouts and platform enhancements. - Create localized and role-based learning paths to improve digita...