Senior Manager, CX Strategy & Operations

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Dandy is hiring a strategic and analytical Senior Manager, CX Strategy & Operations to join our rapidly growing venture-backed company. The Customer Experience team is responsible for delivering exceptional customer experience and support across clinical and non-clinical teams. In this role, you will be the critical link between the strategic vision of the Customer Experience organization and its flawless execution. This role requires a leader with a strong blend of strategic thinking, operational and analytical rigor, and cross-functional leadership. You will be responsible for designing, implementing, and optimizing the processes and systems that ena...