People Operations Manager - Visitor Experience

Job description

Job Description: People Operations Manager – Visitor Experience Reports to: Visitor Experience Manager: Grade: 5B: Overview: The primary focus of this role is rostering, workforce coordination and ensuring operational readiness, while keeping the team on track with essential people processes. Liaising with operational team, you will ensure the right people are in the right place at the right time, in line with seasonal demand and business needs. This is a key role in ensuring smooth operations and enabling the delivery of outstanding visitor experiences through effective workforce planning and operational people management. This role is site based (occasional WFH may be possible) and Saturday working will be required on a regular basis Responsibilities: Rostering & Workforce Planning - Own and oversee all Visitor Experience rosters, in collaboration with the People Operations Specialist, ensuring alignment with operational requirements and seasonal demand. - Forecast staffing needs in partnership with stakeholders to ensure adequate coverage during peak and off-peak periods. - Be responsible for the Annualised Roster and handle weekly roster adjustments to meet business needs. Oper...