Federal Work Study - Financial Aid Office Call Center (Fall 2026 - Spring 2027)

Job description

Department: Office of Financial Aid Salary: $8.25 per hour (max. 20 hours per week) Schedule: Varies, based on the students’ class schedule Position Summary: In the Financial Aid Call Center, the Federal Work Study Student will be responsible for answering incoming calls directed to the Call Center with high-quality customer service. As well as making outbound calls to students regarding their Financial Aid status and other enrollment initiatives throughout the year. The Federal Work Study Student will work closely with financial aid staff to assist as needed and to make sure tasks are completed efficiently and on time. Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs. **Must be eligible for Federal Work Study. If uncertain of eligibility, please contact the Office of Financial Aid. Duties & Responsibilities: - Assisting financial aid staff in answering incoming calls directed to the Call Center. - Making outbound calls to students regarding their Financial Aid Status and other enrollment initiatives throughout the year. - Assisting students and parents with the financial aid process. - Directing any other inquiries to the appro...