Member Services Representative

Job description

Benefits: Crunch Fitness in Scranton, PA is looking for a Member Services Representative to join the team! Essential Job Responsibilities: Qualifications: - Dental insurance - Free uniforms - Health insurance - Vision insurance - Greet all members & guests with a smile and wish them well as they exit the club - Check in all members and guests in accordance with company procedures - Facilitate any messages on club software at member check-in - Answer phones in courteous, helpful, professional manner - Communicate special events to members and guests - Maintain an atmosphere, which makes members feel welcome - Facilitate all member requests or forward to a manager - Maintain professional disposition at all times - Facilitate payment of member services in accordance with company procedures - Know club facility, services, and schedules - Gives tours and trial memberships to prospective members. - Activate new memberships. - Upgrade existing members into memberships of greater value. - Engage in opportunities that positively impact the member experience. - Adhere to all operational excellence standards related to providing a great member experience. - Consistently look for opportunities...