Customer Success Manager- Germany
Sentrycs · Munich, Bavaria, DE
Description We are seeking a Customer Success based in Germany to lead post-sales customer engagement across Europe. You will serve as the primary point of c...
Job description
Description We are seeking a Customer Success based in Germany to lead post-sales customer engagement across Europe. You will serve as the primary point of contact for customers after deployment, driving adoption, satisfaction, and long-term value, while coordinating closely with Sales, Product, and R&D teams. Responsibilities: Customer Success - Own the full post-sales customer lifecycle across Europe - Build strong relationships with key stakeholders (technical, operational, executive) - Ensure successful deployment, onboarding, and operational readiness - Drive adoption and usage of Sentrycs systems in real-world scenarios - Identify expansion opportunities (upsell, cross-sell, renewals) Customer Support & Operations: - Act as the first escalation point for customer issues and incidents - Coordinate with internal support, engineering, and product teams to resolve issues quickly - Ensure SLAs and response times are met across all European accounts - Build and improve support processes, documentation, and knowledge base - Monitor system performance and proactively address risks Field & Technical Engagement: - Support on-site activities including deployments, training, and troubl...