Front Desk Clerk

Job description

Front Desk Clerk Job Title: Front Desk Agent Status: NON-EXEMPT Reports to:GM / AGM Position Summary: The main functions of the Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests. He or she is to ensure efficient communication with team members, vendors and guests. The Front Desk Agent must maintain a welcoming attitude and respond to all service questions and requests. He or she is also responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures. The Front Desk Agent is responsible for collecting monies for services rendered during a guest stay, and for meeting many other guests needs during their stay. Requirements: - 1 to 2 years of experience in a hotel or a related field preferred - Hilton Experience a Plus - High School diploma or equivalent required - College course work in related field helpful - Previous customer service experience strongly preferred. - Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio. - Abil...