Service Planner

Job description

At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what. The Role: We are seeking a highly organised and customer focused Service Planner to join our Service Operations team. This is a central, fast paced coordination role responsible for ensuring our service commitments are delivered on time and to the highest standard. You’ll work closely with Service Technicians, Service Managers and support teams to plan, schedule, and optimise daily service activities. Key Responsibilities: Coordinate and schedule daily service, maintenance, and repair activities Assign work to Service Technicians based on priority and operational needs Manage service backlogs, open call-outs, and inspection scheduling Maintain and update technician rosters, including after-hours coverage Respond to unplanned events such as technician absences or urgent repairs Monitor service progress and follow up on incomplete or interrupted work Ensure adherence to service level agreements (SLAs) and operational targets About You:...