Supplier Success Professional (B2B Customer Support)- Bilingual Spanish/English

Job description

SUMMARY: The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English. If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Pay rate: $16.50/hour USD: This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Provide professional support to Avetta customers via phone, email, chat, and other service channels - Resolve complex supplier issues with a focus on customer experience and compliance accuracy - Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records - Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed - Support customer billing and subscription inquiries - Collaborate with internal departments to resolve supplier needs and improve service delivery - Participate in outbound campaigns and annual up...