Technical Services Specialist

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES: IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE Position Summary: This position is responsible for responding to inquires and providing information to customers calling into a service hotline. Records all customer contact information in a call log. Evaluates situation, determines appropriate response escalates to designated specialist/resource for resolution of customer’s problem or complaint. Tracks issues escalated for resolution to ensure customer receives timely response. Provides assistance to IT users for all aspects of end-user computing and desktop-based system software. Provides technical support and guidance through Tier 1 support and escalates issues to Tier II or Tier III resources based on escalation procedures. Evaluates, maintains, modifies and documents application support needs, participates in testing and evaluation of new applications / desktop hardware and implements prototypes. The incumbent in this position configures, installs, monitors and maintains Mohegan Sun user’s desktop software and hardware. provides desk...