Client Services Coordinator, Team Lead

Job description

Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring Full Time Team Lead, Client Services to work at our Mississauga office on evening shifts including weekends to support the day-to-day operations, ensuring the delivery of high-quality care and service. The Team Leader coaches and directs staff, ensures coverage, manages escalation calls, and resolves issues. Additionally, the Team Leader is expected to fulfill Client Service Coordinator responsibilities as needed. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals. Job Description: - Lead and support Client Service Coordinators in daily operations, including use of Electronic Health Record systems and reporting processes - Manage staffing assignments to ensure quality care delivery and effective overtime management - Oversee customer service, including complaint resolution and review of overnight call center reports - Schedule and match nursing and home support employees to clients, focu...