Shift Lead (Del Taco)

Job description

Key Responsibilities: 1. Team Leadership & Supervision: - Supervise and motivate the team during your shift, ensuring tasks are completed efficiently and to Del Taco’s high standards. - Lead by example in providing excellent customer service, maintaining professionalism, and ensuring food quality. - Assign tasks to team members based on restaurant needs and priorities, ensuring proper coverage across all areas. - Support staff in completing their duties, providing guidance and training as needed. - Assist with managing and tracking staff performance during your shift and report any issues to the Assistant Manager or General Manager. 2. Customer Service: - Ensure customers are greeted and served promptly, providing a friendly and efficient experience. - Handle customer complaints and concerns in a professional and timely manner, ensuring their satisfaction. - Maintain high standards of service, ensuring food quality, accuracy, and speed of service. - Resolve any customer issues on the spot, and escalate to the manager when necessary. 3. Food Preparation & Safety: - Oversee food preparation to ensure quality, accuracy, and adherence to Del Taco’s standards. - Ensure that food safety...