Gear Trainer

Job description

The Gear Trainer is responsible for developing and delivering product- and sales-focused training for Guitar Center customer-facing roles. This role specializes in the gear sold at Guitar Center—including guitars, basses, amps, drums, keys, recording, live sound, DJ, lighting, and related accessories—and equips agents to confidently recommend, position, and sell the right gear for every customer. The ideal candidate is a musician or gear enthusiast with strong communication skills, experience in sales or call centers, and a passion for teaching others. This role directly impacts revenue, customer satisfaction, and brand loyalty by raising the overall product and selling skill level of the contact center team. Key Responsibilities: Gear & Product Training: - Design and deliver engaging training sessions (classroom, virtual, and 1:1) focused on gear sold at Guitar Center. - Serve as a subject matter expert for product training content and resources across key categories (e.g., guitars, amps, pedals, drums, keyboards, recording interfaces, mics, live sound, DJ, lighting, software, accessories). - Translate detailed product specs into simple, customer-friendly talking points agents can...