IT Helpdesk Representative

Job description

As a Helpdesk Representative I, you will play a vital role in supporting field technicians by preparing, configuring, and troubleshooting Dell PCs. This position combines hands-on equipment setup with remote support responsibilities. You’ll ensure all systems are built to standard, shipped accurately, and supported effectively over the phone. This role is ideal for someone who enjoys both technical work and helping others resolve IT issues. Key Responsibilities: - Assemble and configure Dell desktop PCs for deployment - Apply standardized imaging and setup procedures to ensure uniformity across devices - Work directly with field technicians over the phone to guide setup and resolve hardware/software issues - Document build steps, issues, and resolutions using internal ticketing systems - Ensure timely staging, packaging, and shipping of PC equipment to field locations - Coordinate with internal IT teams for escalated technical support - Maintain an organized workspace and track inventory of devices and peripherals - Contribute to ongoing improvement of setup documentation and support procedures Minimum Qualifications: - Associate degree or equivalent experience in Information Techn...