Eligibility Customer Service Representative

Job description

Job DetailsJob Location: Phoenix, AZ - Phoenix, AZ 85027Position Type: Full-TimeSalary Range: $17.00 - $22.00 HourlyThe Eligibility and Enrollment Customer Service Representative primarily focuses on assisting members with questions regarding eligibility and enrollment of their health benefit plans. Responsibilities: Customer Service Provide high quality customer service to all Fund members by documenting telephone, written and walk-in inquiries regarding benefits, or claim status in an efficient prompt and professional manner. Respond to and resolve complex issues, including those escalated by members. Serve as primary, daily contact to clients on delivery of services. Resolve complex plan provision questions and issues addressed. Raise issues as appropriate to Team Supervisor or Department Manager. Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery. QualificationsSkills/Abilities: Minimum 40 WPM and 3,000 KPH proficiency Ability to maintains current knowledge of all plan’s eligibility & enrollment rules to provide correct information to plan participants and providers. Professional, client-focused approach to colleague...