Team Captain - Customer Support (Legal background preferred)

Job description

SUMMARY: If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). The Team Captain is responsible for reviewing, researching, and completing complex change requests to supplier accounts. In addition to core analyst responsibilities, this role provides day-to-day leadership, guidance, and support to peers, serving as a point of escalation and subject-matter expert. The Team Captain ensures regulatory accuracy, proper documentation, alignment with client and internal requirements, and consistently delivers world-class service to suppliers and customers. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Review, analyze, and action complex account change requests ensuring accuracy, completeness, and compliance with company and client requirements. - Communicate account change requirements and outcomes with internal departments including Customer Support, Sales and Registration, Billing, Insurance, HSE, and Client Support. - Work directly with suppliers via phone and email to obtain accurate, name-sensitive, and legally valid documentation. - Upload, organize, and maintain documentation related to account changes...