Account Manager, Commercial

Job description

Account Manager, Commercial Location: Chicago, Boston or Austin: About the Position: We are seeking a Commercial Account Manager to drive growth across a portfolio of mid-market customer accounts. You will own the full customer lifecycle — from onboarding through renewal and expansion — while identifying new revenue opportunities within your book of business. Key Responsibilities: - Achieve quarterly and annual revenue targets across your commercial account portfolio - Identify and execute upsell, cross-sell, and expansion opportunities - Manage a healthy pipeline of qualified opportunities through proactive outreach, networking, and relationship building - Develop and maintain account plans for key customers - Engage the right stakeholders to demonstrate the value of the Showpad platform - Deliver accurate pipeline forecasts and reporting - Partner with BDRs, Customer Success, and Solutions Engineers to support the sales cycle - Negotiate and close renewals and expansions in line with company objectives - Serve as a trusted advisor to customers, promoting best practices and product adoption - Track and report on market trends, customer feedback, and competitive activity Key Perfor...