Workflow & Systems Engineer, Operations

Job description

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees. Why This Role Matters: This role is centered on operational workflow engineering and continuous process improvement. The Workflow & Systems Engineer is responsible for designing, building, and optimizing operational workflows within Zendesk and supporting automation tools, with a focus on driving towards zero-touch processing where applicable by identifying and eliminating manual intervention points across operational workflows. This individual translates business requirements into system configurations, automations, and AI-driven solutions that improve efficiency, reduce manual effort, and enable data-driven decision-making. This individual serves as a bridge between business stakeholders and engineering/IT t...