Client Services Specialist, German Speaking

Job description

Job Requisition ID # 26WD97005: ***This is a 1-year fixed-term contract position*** Position Overview: As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an great customer experience in an environment of shared team knowledge. You will report to the Senior Manager Client Services. We value hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time but remote working is also supported in Ireland, however, we would like you to join your team on a monthly basis to meet up. Responsibilities: Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues Communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook) Ensure a high-level of customer and partner satisfaction Receive, investigate, and res...