Manager, Professional Services PMO

Job description

What you can expect Lead a team of project managers delivering contact center and AI implementations. Drive operational excellence through methodical scope governance, financial forecasting, and cross-functional collaboration. Shape delivery standards that ensure predictable outcomes and commercial success. About the Team: We deliver enterprise and mid-market implementations across communications, contact center, and AI solutions. Our team operates with operational rigor and financial discipline. We exist to ensure delivery excellence and customer success. Responsibilities: Leading and coaching a team of project managers through assignment planning, capacity management, performance development, and escalation resolution Enforcing portfolio governance including scope controls, SOW standards, financial oversight, and proactive risk mitigation across active engagements Driving revenue and resource forecasting in partnership with Finance and Services leadership to align pipeline delivery and optimize time-to-value Partnering with Sales and Solutions teams to scope professional services contracts, ensuring deliverable clarity, commercial viability, and margin discipline Championing oper...