Revenue Assurance Manager

Job description

Job Description We’re looking for a Revenue Assurance Manager to lead the governance and delivery of fee and interest changes across the business. The role is accountable for ensuring charges are applied accurately and in line with the Group’s pricing structures, supported by robust control frameworks. In this role, you’ll own the end-to-end pricing change lifecycle, to ensure compliant delivery, strong stakeholder engagement, and ongoing improvement of the processes that underpin charging accuracy and control. What you’ll be doing: - Act as a central point of coordination for fee and interest-related change requests from across the business. - Own and operate the process for all fee/interest change requests submitted, setting clear entry criteria and prioritisation, and ensuring changes are not progressed without required sponsorship, documentation and impact assessment. - Make timely decisions within remit, escalating only where decisions exceed delegated authority or create material customer/regulatory risk. - Ensure the team is properly resourced through proactive recruitment and manage departmental cover, including holiday management, training, and other absences. - Manage the...