Global Operations Coordinator

Job description

Who We Are Looking For For our location in Paris, we are currently seeking a Global Operations Coordinator with strong customer skills. Previous experience working in Medical and Security Assistance, Insurance, contact centre or customer service is preferred. The candidate is able to fluently communicate in English and French. Fluency in a further European language will be a significant advantage. The candidate will display flexibility and be able to adapt well to an ever-changing environment. Operational requirements may require flexibility in working hours and shift length. You will be required to work 5 days a week with working hours being rostered across 6 days a week, Monday to Saturday. What You Will Work On: - Managing all elements of Medical and Security Assistance/Emergency Response service delivery professionally in an international setting and in line with company procedures. - Key responsibilities include (but not limited to): Inbound & outbound call handling, email handling, case management, diary management, customer, client and stakeholder liaison. - As the initial “face” of Crisis24 you are an ambassador for excellent customer service delivery and operational excell...