Advanced Associate, Test Center Support

Job description

Job Title – Advanced Associate, Test Center Support Note: This is a complete non - technical role. Technical candidates please DO NOT apply. Pearson VUE ( www.pearsonvue.com ) is the global leader in delivering high stake exams to professionals and industries through their worldwide network of test centers and partnerships. Pearson VUE empowers millions of people to get their certifications and licenses in almost every industry to make progress in their lives and advance their careers. It also helps prepare testing candidates with courseware, scenario-based labs, practice tests, and more. Pearson VUE provides an excellent setting for launching or advancing your career, and we're currently seeking an Advanced Associate, Test Center Support to become a part of our Melbourne team. Advanced associate plays a pivotal role in delivering non-technical customer service support to Pearson’s test centers. This includes proactively engaging with test centers, monitoring quality and security, building strong relationships, and ensuring a positive exam experience for clients’ candidates, while fostering customer satisfaction and maintaining adherence to compliance standards. Working closely wit...