Rapid Service Response Director

Job description

DIRECTOR OF RAPID SERVICE RESPONSE (RSR)-Full-Time in Southwest Philadelphia, PA The Director of the Rapid Service Response Program is a leader at Gemma Services, modeling and championing the UNITED values and ensuring the department operates under the Gemma Way. This role oversees all operations of the Rapid Service Response program, ensuring full compliance with the Philadelphia Department of Human Services (DHS) contract, RSR program requirements, and Gemma Services policies. The Director provides leadership, supervision, and strategic direction to all RSR staff and serves as the primary liaison with DHS and community partners. The Director is responsible for program leadership and oversight, including setting goals, monitoring performance, and ensuring timely intake and referral processing. The role ensures compliance and quality assurance through audits, corrective action plans, and accurate reporting. The Director supervises and develops staff, fostering a trauma-informed, culturally responsive environment and ensuring all training requirements are met. The Director actively engages in community partnerships, serving as a liaison with DHS, CUAs, and other community programs,...