Service Desk Agent (After Hours Support)

Job description

You’re only human. It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. We are seeking Junior or Entry-Level Service Desk Agents to provide after-hours IT support on an initial 6‑month contract, commencing ASAP. This role is ideal for candidates starting their IT career, as the after-hours workload is minimal and primarily involves requests such as answering inbound calls, performing basic troubleshooting, and completing password resets, with clear escalation paths in place. Coverage is required Monday to Friday from 10:30 pm to 7:00 am, as well as Saturdays and Sundays on a rotating basis. Successful candidates will be paid an hourly rate of up to $52 inclusive of superannuation, with applicable after-hours penalty rates. Key Responsibilities: - Answer inbound IT support calls - Provide friendly, professional first-line support - Perform basic troubleshooting - Complete password resets and simple access requests - Log and update tickets a...