Lead Customer Order & Fulfillment Specialist

Job description

Job Description Summary Responsible for overall account management; including, facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Plus FLIGHT DECK initiatives to drive improvements and standards for CX, CMS and cross channel. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labor as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance. Job Description: Roles and Responsibilities: Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities. Key contact for customer inquiries, customer complaint (issue) resolution proces...